Within the US, expect your item within 3-5 business days of purchase. International orders will get to you in 7-10 business days of purchase. When your order ships you can request your tracking number via email: info@canvaist.com
Why have I not received my item(s)?
Shipping may take anywhere between 2-3 working days or even longer, depending on your location and the opening hours of your local post office. ** Due to high demand there is an extended waiting period for orders of an additional 3-5 working days ** If you order multiple items, they may come separately to ensure a quicker delivery.
We do not ship to PO Boxes.
Sometimes it can take longer due to customs, we can not give any timescales for this.
Order processing
Shipping - Order processing takes 2-3 working days.
Express Shipping - Order processing takes 1-2 working days.
These are the days it takes your order to be processed ready for shipping.
Who delivers my item(s)?
Your items are delivered by our fulfillment center and will usually reach you via your local postal service in your location, we use a nontrack service for free items.
What time are deliveries usually made?
Items are delivered depending on the local postal system and are usually during business hours. (Monday to Friday, 9am-5pm)
Where do you ship from?
We currently ship from our warehouse from Chicago.
Change of address after receiving confirmation of shipping
Under our terms & conditions, once an order has been sent out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer.
Returns, Exchanges & Refunds
I don’t like my item, can I return it?
Returns are not accepted. Since this is a custom-made product we do not offer refunds. If there is any defect we will send you a replacement at no cost to you.
Will you refund me the shipping costs?
Depending on the item and reason, refunds are available to those who qualify.
Can I return the item and change it to something else?
No. Due to the item being custom made there are no returns.
